A public transit driver for the Société de transport de Montréal (STM) caused quite a stir when they abruptly kicked all passengers off a city bus after one passenger raised their voice.
The incident occurred on Wednesday evening on the 105 bus route, which runs through the Plateau-Mont-Royal borough. According to witnesses, the bus driver stopped the vehicle and announced that everyone needed to get off because one passenger had raised their voice.
Passenger Sarah Johnson, who was on the bus at the time, described the situation as “shocking and confusing.” She explained that the passenger in question had simply asked the driver a question about the bus’s route, and the driver responded by yelling at them to “calm down.” The passenger then raised their voice in response, which prompted the driver to stop the bus and demand that everyone get off.
Johnson and other passengers were left stranded on the side of the road, with no explanation from the driver. Some passengers even had to walk several blocks to find another bus or alternative transportation.
The STM has since released a statement apologizing for the incident and stating that the driver’s behavior was unacceptable. They have also confirmed that the driver in question has been suspended pending an investigation.
This incident has sparked outrage among public transit users, with many calling for better training and accountability for STM drivers. Some have even suggested implementing a customer service training program for drivers to prevent similar incidents from occurring in the future.
In the meantime, the STM has reminded passengers that they have the right to file a complaint if they experience any issues with a driver’s behavior. They have also assured the public that they are taking this incident seriously and will take appropriate action once the investigation is complete.
As for the passengers who were unceremoniously kicked off the bus, the STM has offered them a free ride as a gesture of goodwill. However, many are still left feeling frustrated and inconvenienced by the driver’s actions.
This incident serves as a reminder that public transit drivers have a responsibility to provide safe and respectful service to all passengers. Let’s hope that the STM takes the necessary steps to ensure that incidents like this do not happen again in the future.
