Vancouver International Airport experienced disruptions in flight operations due to a global technology outage on Tuesday. The outage, which affected multiple airlines, caused delays and cancellations for several flights.
Passengers were left stranded and frustrated as they were unable to check-in, board their flights, or retrieve their luggage. The airport’s website and mobile app were also affected, causing confusion and inconvenience for travelers.
According to a statement from the airport, the outage was caused by a technical issue with the airline check-in system, which is managed by a third-party vendor. The exact cause of the issue is still under investigation.
The outage began around 6:30 am and lasted for several hours, causing chaos and long lines at the airport. Some passengers reported being stuck on planes for hours before being allowed to disembark.
Several airlines, including Air Canada, WestJet, and Delta, were impacted by the outage. Air Canada issued a statement apologizing for the inconvenience and assuring customers that they were working to resolve the issue as quickly as possible.
The airport advised passengers to check with their airlines for updates and to arrive early for their flights. They also provided cots and blankets for stranded passengers who were unable to rebook their flights for the following day.
As of Tuesday evening, the airport reported that the system was back up and running, and flights were gradually returning to normal. However, some delays and cancellations were still expected as airlines worked to accommodate affected passengers.
This is not the first time Vancouver International Airport has experienced a technology outage. In 2019, a similar issue caused delays and cancellations for several flights, leaving passengers stranded for hours.
The airport has assured the public that they are taking steps to prevent future outages and improve their response to such incidents. They have also apologized for the inconvenience caused to travelers and thanked them for their patience and understanding during the disruption.
In conclusion, the global technology outage at Vancouver International Airport caused significant disruptions for travelers on Tuesday. While the issue has been resolved, the incident serves as a reminder of the importance of reliable and efficient technology in the aviation industry.
