Quebec Ombudsman, Marie Rinfret, has issued a warning that public services in the province are becoming increasingly dehumanized. In her annual report released on Tuesday, Rinfret highlighted the need for a more human approach in the delivery of public services.
According to Rinfret, the dehumanization of public services is a result of the increasing use of technology and automation, which has led to a lack of personal interaction between citizens and government employees. This, she argues, has resulted in a disconnect between the needs of citizens and the services provided by the government.
Rinfret cited several examples of dehumanization in public services, including the use of automated phone systems, online forms, and self-service kiosks. She also noted that the lack of face-to-face interactions has made it difficult for citizens to voice their concerns and receive personalized assistance.
The Quebec Ombudsman emphasized the importance of human connection in the delivery of public services, stating that it is essential for citizens to feel heard and understood. She also stressed the need for government employees to have the necessary training and resources to provide quality and compassionate services to citizens.
Rinfret’s report also highlighted the impact of dehumanization on vulnerable populations, such as seniors, people with disabilities, and those with limited access to technology. She urged the government to take these factors into consideration when implementing new technologies and to ensure that no one is left behind.
In response to the report, Quebec’s Minister of Justice, Simon Jolin-Barrette, acknowledged the need for a more human approach in public services and stated that the government is committed to addressing the issue. He also announced the creation of a working group to examine the recommendations put forth by the Quebec Ombudsman.
In conclusion, the Quebec Ombudsman’s report serves as a reminder that while technology can improve efficiency, it should not come at the cost of dehumanizing public services. It is crucial for the government to prioritize the needs of its citizens and ensure that public services remain accessible and compassionate.
