CRA Call Centre Workers Urged to File Grievances Over Work Hours
The Canadian Revenue Agency (CRA) call centre workers have been encouraged by their union to file grievances regarding their hours of work. This move comes after complaints from employees about being overworked and not receiving adequate compensation for their time.
According to the Public Service Alliance of Canada (PSAC), the union representing CRA employees, many workers have been forced to work overtime without proper compensation. This has resulted in a significant strain on their mental and physical well-being, as well as their work-life balance.
In a statement, PSAC national president Chris Aylward stated that the union has been receiving numerous complaints from CRA call centre workers about their working conditions. He emphasized that it is the responsibility of the employer to ensure that employees are not overworked and are fairly compensated for their time.
The union is urging workers to file grievances through their local representatives, who will then escalate the issue to the CRA management. PSAC is also calling on the CRA to address the issue and take necessary steps to ensure that workers are not being overworked.
In response, the CRA has stated that they are committed to addressing any concerns raised by their employees. They have also stated that they are working closely with the union to find a solution that is fair for both parties.
This is not the first time that the CRA has faced criticism over their treatment of employees. In 2016, the union filed a complaint with the Canadian Human Rights Commission, alleging that the CRA was discriminating against employees with disabilities.
It is important for employers to prioritize the well-being of their employees and ensure that they are not being overworked. The union’s call for workers to file grievances is a step in the right direction towards addressing this issue and ensuring fair treatment for all employees.
