Shaw customers across the Okanagan experienced a service outage for several hours on Sunday. The disruption affected internet, television, and phone services, leaving many customers frustrated and inconvenienced.
According to Shaw spokesperson, Chethan Lakshman, the outage was caused by a technical issue with one of their network nodes. The company immediately began working to resolve the issue and restore services to their customers.
The outage was first reported around 11:30 am on Sunday and lasted for approximately four hours. During this time, customers were unable to access the internet, watch television, or make phone calls. Many took to social media to express their frustration and seek answers from Shaw.
Lakshman apologized for the inconvenience and assured customers that their team was working diligently to fix the problem. He also stated that Shaw would be conducting a thorough investigation to prevent similar outages from occurring in the future.
The outage affected customers in Kelowna, Vernon, Penticton, and other surrounding areas. Some businesses also reported being impacted by the disruption, causing further frustration for both employees and customers.
Shaw has not yet released any information on the number of customers affected by the outage or the extent of the disruption. However, they have stated that services have been fully restored and are functioning normally.
This is not the first time Shaw has experienced a service outage in the Okanagan. In March of this year, a similar incident occurred, leaving customers without services for several hours.
As technology continues to play a crucial role in our daily lives, service outages like this can have a significant impact on individuals and businesses. It is essential for telecommunication companies to have robust systems in place to prevent and quickly resolve these types of disruptions.
Shaw has not provided any compensation for the outage, but customers can contact their customer service team for any concerns or inquiries.
