Ticketmaster, one of the world’s leading ticket sales and distribution companies, has recently announced a data security incident that may have compromised the personal details of its users.
According to a statement released by the company, the incident was discovered on June 23, 2018, when Ticketmaster’s UK division identified malicious software on a customer support product hosted by a third-party supplier. This software was used to access personal and financial information of Ticketmaster customers who made purchases between February and June 2018.
The compromised information includes names, addresses, email addresses, phone numbers, payment details, and login credentials. However, Ticketmaster has assured its customers that no credit card information, such as CVV numbers, was accessed.
The company has also stated that less than 5% of its global customer base has been affected by this incident. However, as a precautionary measure, Ticketmaster is advising all its customers to reset their passwords and monitor their accounts for any suspicious activity.
In addition, Ticketmaster has notified relevant authorities, including the Information Commissioner’s Office (ICO) in the UK, and is working closely with them to investigate the incident. The company has also engaged leading forensic experts to conduct a thorough investigation and has taken steps to enhance its security measures.
This data security incident has raised concerns about the vulnerability of personal information in the digital age. It serves as a reminder for companies to prioritize the protection of their customers’ data and to have robust security measures in place.
Ticketmaster has apologized for any inconvenience caused and has set up a dedicated website for its customers to receive updates and information about the incident. The company has also offered free identity monitoring services to affected customers.
As the investigation continues, Ticketmaster is committed to keeping its customers informed and ensuring the security of their personal information. It is a responsibility that all companies must take seriously in today’s digital landscape.
