Southwest Airlines has announced the promotion of two executives, Thomas Jones and Michael Roach, as part of a series of changes within the company’s leadership team.
Jones, who previously served as the vice president of financial planning and analysis, has been promoted to the role of senior vice president of finance and chief financial officer. In his new position, Jones will be responsible for overseeing the company’s financial planning, analysis, and reporting.
Roach, who previously served as the vice president of customer services and support, has been promoted to the role of senior vice president of customer experience. In this new role, Roach will be responsible for leading the company’s customer service initiatives and ensuring a positive experience for all passengers.
These promotions come as part of a larger restructuring of Southwest’s leadership team, which also includes the departure of two executives. Andrew Watterson, the company’s executive vice president and chief revenue officer, will be leaving the company to pursue other opportunities. Additionally, Southwest’s chief information officer, Randy Sloan, will be retiring after 20 years with the company.
In addition to these changes, Southwest has also announced the promotion of two other executives. Ryan Green, who previously served as the vice president and controller, has been promoted to the role of senior vice president and chief accounting officer. And Steve Langhart, who previously served as the vice president of ground operations, has been promoted to the role of senior vice president of operations and hospitality.
Southwest CEO Gary Kelly expressed his confidence in the newly promoted executives, stating that they have “proven track records of success and are well-positioned to help lead Southwest into the future.”
These changes in leadership come at a crucial time for Southwest, as the airline industry continues to face challenges due to the ongoing COVID-19 pandemic. However, the company remains optimistic about its future and is committed to providing a positive experience for its customers.
In conclusion, Southwest Airlines has announced the promotion of Thomas Jones and Michael Roach to senior leadership positions, as well as other changes within its leadership team. These changes reflect the company’s commitment to providing excellent customer service and financial stability, even in the face of challenges. With these new leaders at the helm, Southwest is well-positioned to continue its success in the airline industry.