A Via Rail passenger has shared their harrowing experience of a 10-hour delay after their train broke down on its way to Quebec City.
The incident occurred on Sunday, December 6th, when the train was en route from Montreal to Quebec City. According to the passenger, who wishes to remain anonymous, the train came to a sudden stop and the lights went out. The conductor then announced that there was a mechanical issue and that they would be delayed.
The passenger recalls that they were initially told the delay would only be a couple of hours, but as the hours passed, it became clear that the situation was more serious. The train was eventually towed back to Montreal, where passengers were forced to wait for a replacement train.
The delay lasted a total of 10 hours, with passengers finally arriving in Quebec City at 3:30 am, instead of the scheduled arrival time of 5:30 pm. Many passengers were left frustrated and exhausted, with some missing important events and appointments.
Via Rail has since issued a statement apologizing for the inconvenience and stating that the delay was due to a mechanical issue with the train’s engine. They have also offered affected passengers a partial refund and a discount on future travel.
This incident has raised concerns about the reliability of Via Rail’s trains and the impact of delays on passengers. It also highlights the importance of proper maintenance and prompt resolution of mechanical issues to ensure the safety and satisfaction of passengers.
Passengers are advised to check for any updates or delays before embarking on their journey and to report any issues or concerns to Via Rail’s customer service.
