The Canadian Radio-television and Telecommunications Commission (CRTC) has released an independent report on the recent outage experienced by Rogers Communications, stating that the company has made necessary changes to prevent future disruptions.
The report, conducted by independent consultant, SamKnows, found that the outage, which occurred on April 19, was caused by a software update that went awry. This resulted in a widespread disruption of wireless voice and data services for Rogers customers across the country.
According to the report, Rogers has taken immediate steps to address the issue and has implemented changes to their network to prevent similar incidents from happening in the future. These changes include implementing a new software update process and increasing network capacity to handle higher volumes of traffic.
In a statement, CRTC Chairperson Ian Scott commended Rogers for their swift response to the outage and their commitment to improving their network. He also emphasized the importance of reliable and resilient telecommunications services, especially during times of crisis.
The outage, which lasted for several hours, caused frustration and inconvenience for many Rogers customers. However, the CRTC report assures that the necessary measures have been taken to prevent such disruptions in the future.
Rogers has also issued an apology to their customers for the inconvenience caused by the outage and has offered compensation to those who were affected.
The CRTC will continue to monitor the situation and ensure that Rogers follows through with the necessary changes to maintain a reliable and resilient network for their customers.
In the meantime, the CRTC advises customers to contact their service provider if they experience any further disruptions in their telecommunications services.
Overall, the independent report by the CRTC has provided reassurance that Rogers has taken the necessary steps to prevent future outages and maintain a reliable network for their customers.
